Should it be necessary to return an item, we will happily exchange or refund
undamaged items in accordance with the restriction outlined in this section.
You must request a
Return Merchandise Authorization (RMA) number before
shipping the package, within a period of 14 days of receipt of original
purchase. The RMA number must be clearly written on the outside of the
package or it will not be accepted. RMA number can be obtained by filling
out the RMA form located on this website. The items being returned must be
shipped back and fully insured through UPS or U.S. Post Office, registered
at the your expense. It is better to insure the package. All merchandise
will be inspected and must be free from damage, alterations, or wear. We
will not be responsible for lost or packages damaged by the shipping
company. You will receive a refund for the full amount of the items
returned, shipping will be refunded if shipping promotion of $4.99 was used
and all items that were ordered are returned. Refund will be electronically
credited to Card Holder's account within 7 business days of return receipt.
Exchanges will be processed similar to returns; any balance owed will be
refunded within 7 business days. Items that are special order or that have
been altered may not be returned or exchanged.
Please ship all authorized returns to:
RMA#__________
Ideal Supply House Inc.
1165 Allgood Road, Suite 9
Marietta GA 30062
USA
Go to
Return Authorization Request Form.